Trividia Health Issues a Correction for Its TRUE METRIX Blood Glucose Monitoring Systems

TRUE METRIX devices are used to measure glucose levels in fresh whole blood samples. The company Trividia Health, Inc. has issued an Urgent Medical Device Correction to notify affected consumers that several of its TRUE METRIX Self-monitoring blood glucose systems have updated use instructions. This is important because if a user doesn’t receive a correct reading on the system, they may not get appropriate treatment or improperly treat themselves in connection with that glucose event. If you or a loved one was injured because of an error in the readings of an affected TRUE METRIX monitor, you should call the seasoned Chicago-based product liability lawyers of Moll Law Group.

Call Moll Law Group About Your Claim

Trividia Health, Inc. has issued an Urgent Medical Device Correction about updated use instructions for TRUE METRIX Self-Monitoring Blood Glucose System, TRUE METRIX AIR Self-Monitoring Blood Glucose System, TRUE METRIX GO Self-Monitoring Blood Glucose System, and TRUE METRIX PRO Professional Monitoring Blood Glucose System. Cobranded products sold under store or distribution partner names also have instructions that have been updated.

This is important because diabetics and others with blood sugar concerns may receive inappropriate readings. The recall is for a problem with the E-5 error code and the user instructions in the messages portion of the owner’s instructions for use. The meter shows the same E-5 error code for both very high blood glucose events and when there is a test strip error.

When a user gets an error code while experiencing a high glucose event, they might not get the proper treatment or might not seek treatment while they try to figure out what the error means. If, on the other hand, they wrongly assume that they are experiencing a high blood glucose event but received an error code, they might treat themselves for the high blood glucose even though they have normal or lower blood glucose. Delays in treatment or treatment that’s not needed can result in severe health problems including changed mental status, dehydration, loss of consciousness or even death.

Trividia has reported 114 serious injuries and a death arising out of this problem as of January 16. If you suffer an adverse reaction as a result of a false E-5 error code you can contact Trividia Health at 1-888-835-2723 or trividia0126CC@trividiahealth.com. However, if you were actually injured as a result of the false E-5 error code, the company’s remedy may be insufficient. It may be appropriate to bring a product liability lawsuit to recover compensation for your injuries.

Flaws in how the meter is made, designed, or marketed may be actionable. Problems with instructions for use may be marketing defects. When our lawyers are able to establish liability for a defective product, we can recover both economic and noneconomic damages arising from the loss. These can include medical bills, pain and suffering, lost wages, and replacement services.

Consult an Experienced Product Liability Attorney

If you or a loved one was injured by a TRUE METRIX blood glucose monitoring system, call the knowledgeable Chicago-based product liability lawyers of Moll Law Group to figure out whether you have a viable basis to sue for damages. Complete our online form or call us at 312.462.1700.